Auto attendant scripts are an essential tool for businesses. They allow callers to access the right person or department quickly and efficiently. By providing a clear, concise and consistent message, they can help improve customer experience, reduce costs and increase sales. But getting the script right can be a challenge. In this article, we’ll look at the do’s, don’ts and examples of auto attendant scripts to help you create the perfect one for your business.
Do’s
Creating an effective auto attendant script is critical for any business. Here are some tips to help you get it right:
- Keep it simple. The script should be easy to understand and follow. Avoid using long sentences or complicated language.
- Use natural language. Use language that sounds natural and conversational. Think about how you would naturally speak to customers on the phone.
- Keep it brief. Your script should get the point across quickly and clearly.
- Give clear instructions. Provide clear instructions on how to access the desired department or person.
- Use pauses. Pauses in the script allow the caller to process the information and make a decision.
- Test it. Before you launch your script, test it out on a few customers to make sure it’s working as intended.
Don’ts
Creating an effective auto attendant script requires avoiding certain pitfalls. Here are some tips to help you get it right:
- Don’t use jargon. Avoid using industry jargon or complicated language.
- Don’t be too wordy. Keep the script as brief as possible while still getting the point across.
- Don’t over-promote. The script should focus on providing information, not marketing.
- Don’t use false promises. Don’t make any false promises or guarantees that you can’t keep.
- Don’t confuse. Make sure the script is easy to follow. Don’t use too many options or instructions that might confuse the caller.
- Don’t overload. Avoid overloading the script with too much information.
Examples
Here are some examples of effective auto attendant scripts to help you get started:
- “Thank you for calling [company name]. Please press 1 for sales, 2 for customer service, 3 for billing and 4 for general inquiries.”
- “Thank you for calling [company name]. To speak to a customer service representative, please press 1. To place an order, please press 2.”
- “Thank you for calling [company name]. For technical support, please press 1. For sales inquiries, please press 2. For all other questions or concerns, please press 3.”
- “Thank you for calling [company name]. If you know your party’s extension number, please press it now. Otherwise, to speak to a customer service representative, please press 0.”
- “Thank you for calling [company name]. To hear a list of departments, please press 1. To hear a list of products, please press 2. To place an order, please press 3. To speak to a customer service representative, please press 4.”
Conclusion
Creating an effective auto attendant script is critical for any business. It allows customers to access the right person or department quickly and efficiently, improving customer experience, reducing costs and increasing sales. By following the do’s and don’ts and using the example scripts provided, you can create the perfect auto attendant script for your business.